Custom designed, low volume packaging

Terms & Conditions

Terms and conditions for the supply of goods through a website

Your use of this website to purchase goods is governed by these terms and conditions as well as our privacy policy and website terms of use . Please read these documents carefully before using our site or placing an order. By placing an order you agree to the terms and conditions set out below.

Our goods are intended to be sold only within the UK. You may not purchase any of our goods from this website if you are under 18 years old and/ or you are accessing this website from outside the UK.

1. General information about us

Our name: Packaging Works Ltd

Our geographic address: Unit 4,Queensway Court,Team Valley Trading Estate, NE11 0NX.

Registered in England
Registered company no: 07444853

Our contact details:
Telephone: 07977 597460

Email: sales@packaging-works.co.uk

2. How to conclude a contract with us using this website

These are the steps you need to take to conclude a contract with us:

(1) Make sure you have read and understand our terms
It is your responsibility to read the legal terms on our website carefully and to raise any problems with us before you place your order. This includes these terms and conditions, our terms and use and our privacy policy.

(2) Browse our information
This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices (including VAT) and delivery costs.

The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods on the basis of any incorrect information, even if that information is repeated in your order.

(3) Select the goods you wish to purchase
When you wish to make a purchase do so by clicking on the "checkout" button. You will be taken to the order form screen which lists your current selection of items with description, price and current subtotal. You can edit the contents of your order and remove any input errors by removing items or changing quantities.

(4) Make a Purchase
To make your purchase and proceed with your order using our secure online purchasing facility, click on the "proceed to secure payment" button on the order form screen. You will then be transferred to our secure server to complete your order.

If you would like to order goods from us but do not want to enter your credit/ debit card details on the web, you can pay for your order by cheque or over the phone. We can only accept cheques denominated in pounds sterling and drawn on a UK bank. Cheques should be made payable to Pelaw Packaging Ltd. Your order reference number should be marked clearly on the reverse side of the cheque. Paying by cheque or postal order will slow down the ordering process, as we can not process your order until your cheque/ postal order has been received and cleared.

You will be asked to provide certain information we need to enable us to process your order such as your preferred delivery address and payment details. It is your responsibility to provide us with sufficient information to process you order.

We may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

(5) Wait for acceptance of your order
You may not assume we have accepted your order until we send you an acceptance by email. Only if and when you receive our acceptance will we have a binding contract between us.

You may receive acknowledgement from our payment processor advising you whether or not your credit or debit card payment has been authorised. This acknowledgement relates to your payment only and is not our acceptance of your order.

We will be entitled to refuse to accept your order if in our sole discretion we consider it necessary. In particular we must receive payment of the whole of the price for the goods that you order before your order can be accepted. If we refuse your order we will let you know as soon as we can. If we accept your order we will inform you without undue delay.

Once we have entered into a contract with you we shall supply you with the items specified in your order in accordance with the terms of the contract.

3. Other information about the Contract

We can only conclude the contract with you in English and not in any other language.

The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance. We will not file the concluded contract between us online and you should therefore print out and retain copies of each element of the contract.

a. Price
The prices payable for goods that you order as well as any applicable VAT and delivery charges are as set out in our website.

b. Cancellations and returns
All of our boxes are custom made to your specific requirements therefore orders CANNOT be cancelled once they have been placed (unless you have been informed that component parts are out of stock). All goods are non-returnable unless they have been delivered damaged, have a manufacturing fault or an incorrect item has been sent to you in error.

c. Our rights to cancel the contract
We may cancel the contract between us if:
- the goods you have ordered are unavailable for any reason;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

d. Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. For the avoidance of doubt, time for delivery shall not be of the essence.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. Our liability to you

a. Your remedy for damaged goods
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. Otherwise you will have no right to any of the remedies set out below.

If you notify a problem to us, we will, at our option:
- make good any shortage or non-delivery; or
- replace or repair, at our option, any goods that are damaged or defective; or
- refund to you the whole or part of the amount paid by you for the goods in question in whatever way we choose.

b. Limitations on our liability to you
You are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than the remedies listed in paragraph c above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

5. Things you should know

a. Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

b. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

c. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

d. Third party rights
A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

e. On-screen appearance of our produce
We make every effort to accurately reproduce the appearance of the boxes we sell. However circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen. As the interpretation of colours can vary from person to person please be aware that any description of colours on our website are for guidance only. Photography lighting and computer monitor settings can also have an effect on how colours are displayed in our website. We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions. You are welcome to contact us before you make a purchase to get further information if you wish.

f. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

g. Entire agreement
These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.